On Your Side: 1800Hotels.com Bankruptcy

DALLAS - FOX 4’s Steve Noviello has a warning for summer travelers. Those who booked a vacation through 1800Hotels.com may find their reservations have been canceled.

The company’s United States Website says it is experiencing technical difficulties, but employees of the Tampa-based business said it has gone bankrupt.

They showed up for work Tuesday to find the light out and the doors locked.

What does that mean for customers?

Noviello explains consumers paid 1800Hotels.com. The company then paid a wholesaler to book and pay hotels.

Because the company reportedly stopped paying its wholesaler, many rooms never got booked and many hotels were never paid.

Droves of customers who booked their summer travel plans through 1800Hotels.com are now left with non-existent reservations.

A spokesperson at the 1800Hotels.com international headquarters in Ireland said customers are urged to directly call the hotel where they are supposed to stay. Customers should also contact their bank or credit card company to dispute the charges.

North Texas-based Hotels.com is not affiliated with 1800Hotels.com. Its customers are not affected.