Dallas looking for 911 call takers - Dallas News | myFOXdfw.com

Dallas looking for 911 call takers

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After two high-profile scandals involving response times with the city's 911 call operation center, Dallas is advertising for more staff.

During a FOX 4 Investigation, current operators told Becky Oliver that the system needs help.

"They have been severely understaffed in 911 for over a year," said one call taker, who spoke on condition of anonymity.

The center first came under scrutiny on July 4, when an Oak Cliff home went up in flames as the family watched. Several neighbors and family members tried desperately to reach a 911 operator, only to hear a recording.

According to a statement by Sgt. Mitchell, between 12:30 a.m. and 12:45 a.m. that morning, a total of 177 calls came into the 911 center. Help was finally dispatched to the burning Berwick Avenue home at 12:42 a.m.

The second incident involved a woman who called 911 for help, screaming during an attack. The August 20 call apparently was not given proper priority, and the officers who responded to 32-year-old Deanna Patrick's home on Crinson Court knocked on the door, then left after hearing nothing inside.

Patrick was discovered dead inside the home two days later.

City officials insisted there was enough staffing at the 911 center, but are apparently looking to hire more call takers.

According to a post on the Dallas Police Department's Facebook page, here are the qualifications the city requires:

One (1) year customer service experience involving one (1) or more of the following:

    Heavy phone contact
    Data entry/form completion
    Complaint resolution
    Processing order/inquiries

Position requires: availability to work varying shifts including nights, weekends, holidays and/or overtime; ability to view and read information on computer monitors and maps; remain calm under pressure; and accurate data entry.

MUST have own telephone or cellular phone. Intensive background investigation and drug test are required. Must obtain Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) certification during probationary period.  

No FELONY or Class A misdemeanor convictions. No Class B misdemeanor conviction within the last ten years. Bilingual skills are a plus.  High school diploma or equivalent.

14.71 per hour

For more information, contact a recruiter at 214-671-4429.

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