Dispatchers disciplined for mishandled 911 call - Dallas News | myFOXdfw.com

Dispatchers disciplined for mishandled 911 call

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Deanna Cook Deanna Cook
DALLAS -

The Dallas police chief has come down hard on two police dispatch center workers over a 911 call that ended with the caller dead.

Last month 32-year-old Deanna Cook called 911 from her cellphone. She could be heard screaming for her estranged husband, 35-year-old Delvecchio Patrick, to stop attacking her.

Her body was found inside a bathtub in her house two days later.

Chief David Brown has admitted that the call for help was mishandled.

Although there was some confusion about Cook's address, the call was not listed as a priority one call as it should have been. So, responding officers left instead of making entry when no one answered the door.

Brown issued a 10-day suspension for the initial call taker.

He fired the dispatcher who took a welfare check call two days later because she allegedly told the victim's family no officer would be dispatched and that they should try looking for her in the hospital or in jail.

The chief also opened an internal affairs investigation for their supervisors, who are supposed to help out on calls where the address is an issue.

"The appropriate protocol would have been for the supervisor to assist her so that she wouldn't be overwhelmed and to ensure that that call was dispatched appropriately. The supervisor had left the floor for a meeting and no one had determined that another supervisor needed to be on the floor in case any type of supervision was needed. And that happened right before that call came out and someone needs to be held accountable for that," Brown said.

Brown said he's not sure if Cook's death could have been avoided, but he does know the response could have been better.

Patrick was arrested for her death and charged with capital murder.

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