Tornado victims’ spared belongings damaged in storage - Dallas News | myFOXdfw.com

Tornado victims’ spared belongings damaged in storage

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LANCASTER, Texas -

A Lancaster couple had only a few things left to their name after a tornado ripped through their home this past spring. And now much of it is damaged because of a leaky storage unit.

On April 3 a tornado made its way through Kymberli Calloway's neighborhood. She and her husband will never forget how they locked themselves in a closet and prayed.

"It was like shaking, everything was shaking. You know how you open a pickle jar and you hear that sound like "shoop"? It took the roof. Everything started falling. Boom, boom, boom," she said.

When Calloway and her husband walked out of the closet, what was left of her house was a pile of rubble and devastation. They lost nearly everything including their car and truck.

After the tornado, they picked up the debris and boxed what they could salvage. Calloway said she ordered a PODS container to stow it away while living with family members until their home could be rebuilt.

But, recently she noticed the storage unit had a leak.

"The water leaked. It puddled here. Everything that was in this area was wet and starting to smell," she said.

She has paid almost $2,000 in storage fees for the PODS container and said no one from the company would call her back about her complaint.

That was until FOX 4 got involved. A spokesman for PODS issued the following statement.

"Today we found out that we failed one of our customers… We contacted Kym to apologize and let her know that we would immediately take every measure to resolve this," the company said.

The spokesman assured he would send a representative out to Calloway's house within the next 24 hours to take a look at the water damage and make it right.

Calloway said she would like to be reimbursed for the storage fees at the very least.

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