State investigators have completed their investigation of an Arlington nursing home where a FOX 4 exclusive report shed light on alleged abuse.
Ruth Carter loves the pictures of her mom, Ms. Mynez Carter, when she was in better health. But the images captured on a hidden camera inside her nursing home room make her cringe.
They resulted in the arrest of a nursing aide for assault and now a 400-page report from a state investigation into the Heritage Oaks Nursing Center.
Because of the report, four employees were suspended indefinitely, including the center's administrator who had been informed previously of the unexplained bruises on the elderly woman, two certified nursing aides and another staff member whose position the state won't reveal because of privacy rules.
Ruth Carter doesn't think the action is severe enough.
"They abused my mother. Whether it's my mother or somebody else's mother, they shouldn't be allowed from that point on to even work with the elderly," she said.
An investigator wrote one nurse's aide explained why she appeared to yank Ms. Carter by the hair. She said, "The resident pushed back. The resident's head slipped out of her hand and she caught her by the hair."
She also said, "There was not enough staff on that shift to get help and she just wanted to get it done because the resident always resisted care… by fighting, kicking and yelling."
"If you watch the tape you'll see where she yanked her by the hair to place the pillow under her head. She didn't… no that's a lie," Ruth Carter said.
The nursing home was cited for neglect. The state added, "The facility failed to ensure residents are free from abuse."
The state said Heritage Oaks has since fulfilled the guidelines of its plan of correction which included re-educating its staff on matters relating to abuse and the proper treatment of residents.
"While we are always striving for improvement, we believe we have made significant progress and we are pleased with the positive feedback we have received from residents, family members and regulators," the nursing home said in a statement.
Ms. Carter remains at Heritage Oaks. Her family said she is now in good spirits, even singing at times.
KDFW FOX 4
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