There's been a flood of feedback following a FOX 4 report that detailed a special needs girl's difficult experience with airport security in Dallas. Now the Transportation Security Administration is reaching out to Shelbi Walser and her mother.
It all began as a random test that indicated Shelbi had bomb residue on her hands. She and her mother, Tami Daniels, were detained for nearly an hour while trying to catch a flight for their routine trip to Tampa for medical treatment.
The 12-year-old girl who suffers from a genetic bone disorder sat confused and crying in her wheelchair. Her mom, who was not allowed close enough to comfort her, recorded it all on her cellphone.
No one ever tested Shelbi's chair and then agents suddenly told them they were free to go without offering any explanation about it being a false alarm or anything, Daniels said.
The avalanche of feedback, mainly from people angry to see the situation playing out in full view of travelers, prompted the TSA to apologize and reach out to the mother and daughter.
Officials at DFW Airport wrote to them by email.
"We have received your complaint about your experience during your recent trip to Tampa, Fla. through DFW. We strive to ensure each passenger has the best possible travel experience. Our Federal Security Director, Dr. Alexander, would like to speak to you concerning your trip and hear your comments and suggestions," the email said.
A representative from the Tampa airport also emailed Shelbi.
"I heard you come to Tampa every 4-6 months for treatment for your Osteogenesis Imperfecta which means I will be at your service every time you fly. I can meet up with you and your mother and walk with you through the airport and security to be helpful and make sure that everything goes exactly the way you expect it to," it said in part. "I think it was very brave of you to email TSA and share your experience with us. The things you told us can help us do a better job every day."
The two are hopeful it won't happen again.
Daniels said in addition to TSA officials, the airport management at DFW has also contacted them and offered to be on hand whenever they travel through the airport to make sure things go more smoothly.
KDFW FOX 4
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