Sandy Springs residents complain about city's response to leak - Dallas News | myFOXdfw.com

Sandy Springs residents are upset about a water leak that they say went on for weeks. Neighbors said that the leak on Devonwood Drive caused thousands of gallons of water to wash down the drain.

Homeowner Stuart Humphries said that the leak went unattended by city officials for at least three weeks.

"Being in the wastewater industry, I know that is called unaccounted for water loss and that can cost the city a pretty penny," said Humphries.

A viewer contacted FOX 5 about the leak. FOX 5's Morse Diggs contacted the water department. Shortly after Morse met with Humphries, a city crew arrived and started digging to try to find the source of the leak.

Workers said that they found the leak was coming from a pipe on the private property side.

Whatever the fault, Humphries still questioned the length of time it took the city to respond to the leak.

"I had problems too, took them a week to come out. They supposedly fixed it. They had to come back because it still leaked after that. And my neighbor here, he has had it leaking for a good three weeks now, so that is too long for water to run down the street," said Humphries. "I think it's FOX 5 news coming out here to make this happen today. "

A water department spokesperson told Morse Diggs that the leak was on the radar. She also said that while it may seem like a lot of water on the neighborhood street, the city prioritizes and takes care of water main breaks first.