Marketing company 'Loclly' continues to receive complaints - Dallas News | myFOXdfw.com

Marketing company 'Loclly' continues to receive complaints

Posted: Updated:
ATLANTA -

Getting a great discount offer is not a deal if you can't get what you paid for, and that seems to be the case with a Buckhead marketing company called Loclly.

It appears the complaints keep in coming about the company.

John Walraven is like many of us. Between working and raising a family, there's little time for anything else, like getting rid of leaves in the yard.

When a discount offer for leaf removal popped into his inbox, he was happy to not just buy one deal, but two. The offer came from Loclly, an Atlanta marketing company that sells discount vouchers on services like a massage or an oil change, or, in Walraven's case - leaf clean-up by a company called Mario's Lawn Care.

His October receipt shows he paid $98 for two vouchers, but they never came to clean up the leaves.

"We were really counting on having a company come in and remove the leaves to preserve the sod for the spring," said Walraven.

He dialed up the lawn company, and he says they never called back. The I-Team tried calling them, and they did not receive an answer. So the I-Team went to the address given for the business, but only found a rundown apartment building.

Walraven was forced to go back to Loclly, but that wasn't easy either.  The web site has no contact number, so he had to send an email.

He had no luck with the email. Loclly did not respond.

It was not the customer service he was expecting. According to the Better Business Bureau he's not alone in that.  The Better Business Bureau yanked Loclly's accreditation in September, and since then complaints keep rolling in -- most of them about not getting service.  But Walraven, had one more trick up his sleeve.

Walraven says he got a response "after I served a demand letter upon them telling them they were going to get sued in the city of Atlanta's small claims court."

Walraven is a lawyer. He became his own client, and made clear "we want our money back."  And just like that, he says, it was done.  There were no questions asked.

He added a second job to his resume, the family leaf collector. "After I spent 25 hours with a backpack blower and down this hill you might see behind me, I just decided I didn't need their help anymore," said Walraven.

But, the I-Team's questions to Loclly continue to go unanswered.  

According to the BBB, Michael Ferguson is a co-owner of Loclly but they also connect him to another company, Sky Wash Detail Lube. They say Ferguson is the owner of that business too.  It is not accredited and also has a "F" rating.

  • I-Team Story ArchiveMore>>

  • Hidden fees in checking accounts: Who's transparent, who's not

    Hidden fees in checking accounts: Who's transparent, who's not

    Wednesday, August 27 2014 8:10 AM EDT2014-08-27 12:10:06 GMT
    We already know about some of the fees our banks charge -- the monthly fee, the overdraft charge, out-of-network and minimum balance fees. That's standard stuff. But did you know that the average checking account has 30 fees attached?
    We already know about some of the fees our banks charge -- the monthly fee, the overdraft charge, out-of-network and minimum balance fees. That's standard stuff. But did you know that the average checking account has 30 fees attached?
  • Judge mulling sanctions related to ethics trial

    Judge mulling sanctions related to ethics trial

    Monday, August 25 2014 6:29 PM EDT2014-08-25 22:29:27 GMT
    A judge is deciding whether to sanction the Georgia attorney general's office, the state ethics commission and the commission's director for not releasing certain documents in a whistleblower trial.
    A judge is deciding whether to sanction the Georgia attorney general's office, the state ethics commission and the commission's director for not releasing certain documents in a whistleblower trial.
  • Controversial Hindu preacher found guilty

    Controversial Hindu preacher found guilty

    Monday, August 25 2014 4:19 PM EDT2014-08-25 20:19:49 GMT
    A federal jury in Atlanta returned a guilty verdict on all 34 counts against a ?controversial Hindu preacher?.
    A federal jury in Atlanta returned a guilty verdict on all 34 counts against a ?controversial Hindu preacher?.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Hidden fees in checking accounts: Who's transparent, who's not

    Hidden fees in checking accounts: Who's transparent, who's not

    Wednesday, August 27 2014 8:10 AM EDT2014-08-27 12:10:06 GMT
    We already know about some of the fees our banks charge -- the monthly fee, the overdraft charge, out-of-network and minimum balance fees. That's standard stuff. But did you know that the average checking account has 30 fees attached?
    We already know about some of the fees our banks charge -- the monthly fee, the overdraft charge, out-of-network and minimum balance fees. That's standard stuff. But did you know that the average checking account has 30 fees attached?
  • Casting Call: August 27

    Casting Call: August 27

    Wednesday, August 27 2014 7:50 AM EDT2014-08-27 11:50:59 GMT
    Check out the Good Day Atlanta Casting Call for the week of August 13.
    Check out the Good Day Atlanta Casting Call for the week of August 13.
Powered by WorldNow

KDFW FOX 4
400 N. Griffin Street
Dallas, Texas 75202

Main Station Directory:
(214) 720-4444
News Fax:
(214) 720-3263 or (214) 720-3333

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices