A Houston-area pet owner is bugged with a Dallas hotel for what staff did when she wasn't in her room. They took her dogs out for a walk without her permission and lost one of them.
Irma Grazdan recalls her Thanksgiving nightmare in Dallas.
"I wouldn't wish this on anybody," she said.
It started the day before Thanksgiving when she checked into the Warwick Melrose Hotel on Oak Lawn Avenue. Grazdan was traveling with her two dogs – Binky, a 3-year-old Chihuahua, and Boomer, a Jack Russell terrier.
"Took my dogs upstairs because I was gonna go have dinner with my son who lives in Denton," she said.
When she got back several hours later she saw one of her dogs with staff members at the front desk. Her heart sank.
"They said, 'They were barking so we took them for a walk.' I said, 'You didn't even ask for permission. Can I have my dogs back?' And they said, 'Ma'am, we lost one of your dogs,'" Grazdan said.
The staff told her Binky ran away.
Grazdan claims the pet-friendly hotel never informed her that staff members could enter her hotel room. A staff member did stop her at the elevator and informed her of the non-refundable $50 pet cleanup fee, but she said that was it.
"I've stayed at other pet friendly hotels and they've never done that. Nobody has ever done that," she said.
She spent that night, Thanksgiving Day and the rest of the weekend searching the neighborhood.
"I felt so guilty because it was so cold outside. And I was just really scared for him because he's an inside dog. All he knows is inside," she said.
Eventually she had to go back home to Houston without her beloved pet.
"It's really hard and it's only because of this darn hotel. If they hadn't taken it upon themselves to walk my dog, none of this would have happened to any of us," she said.
The hotel said staff members went into the room after getting a number of complaints from other guests about the dogs barking incessantly.
"We have been looking for her dog and we continue to check with animal rescue sites daily. We've distributed hundreds of flyers and are offering a reward. We're deeply sorry this has happened and we hope there is a happy ending," it said in a written statement.
Grazdan said even though it's been a month and a half she's still hoping and praying for a happy reunion soon.
"It's more than just a dog, it's a family member. He trusted me and loved me and I loved him back," she said.
KDFW FOX 4
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