NJ Transit: customer satisfaction up - Dallas News | myFOXdfw.com

NJ Transit: customer satisfaction up

Posted: Updated:

NEWARK, N.J. (AP) - New Jersey's first rider survey in the wake of Superstorm Sandy shows improved customer satisfaction with the agency.

The overall customer satisfaction rating in the survey released Tuesday was 6.4 out of 10. It was 6.0 just before the storm and was 5.2 in 2011 when the commuter scorecard was first implemented.

Rail passengers gave NJ Transit a score of 5.9, up from 4.5 in 2011, when the survey began.

Seventy-nine percent of the customers surveyed said they would recommend NJ Transit.

NJ Transit Director James Weinstein says the results show customers recognize the agency's efforts under the "most challenging of conditions."

NJ Transit has restored service to 97% of its pre-Sandy rail schedules. All bus service has been restored and the Hoboken terminal reopened last month.

Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

  • New Jersey NewsNew Jersey NewsMore>>

  • Weather conditions ripe for brush fires in NJ

    Weather conditions ripe for brush fires in NJ

    Wednesday, April 23 2014 9:08 AM EDT2014-04-23 13:08:34 GMT
    Forecasters have issued a red flag warning and fire weather watch for most of New Jersey.
    Forecasters have issued a red flag warning and fire weather watch for most of New Jersey.
  • Undercover police officer shot during drug buy in New Jersey

    Undercover police officer shot during drug buy in New Jersey

    Tuesday, April 22 2014 5:45 PM EDT2014-04-22 21:45:36 GMT
    An undercover narcotics police officer was shot during a shootout with a suspect in a parking lot in Bergen County, N.J., Tuesday afternoon, according to a source. The shooting happened at about 1:45 p.m. at a Walmart and Marshalls shopping center in Garfield. The cop was hot in the hip and ankle, and was taken into surgery at Hackensack University Hospital, the source said.
    An undercover narcotics police officer was shot during a shootout with a suspect in a parking lot in Bergen County, N.J., Tuesday afternoon, according to a source. The shooting happened at about 1:45 p.m. at a Walmart and Marshalls shopping center in Garfield. The cop was hot in the hip and ankle, and was taken into surgery at Hackensack University Hospital, the source said.
  • Hoboken a top place for recent college grads to live, report says

    Hoboken a top place for recent college grads to live, report says

    Tuesday, April 22 2014 12:46 PM EDT2014-04-22 16:46:32 GMT
    Hoboken's vibrant downtown, access to more than 100,000 job openings and the large amount of rentals available rank the city among the best places for new college grads to live in the country, according to Livability.com. Hoboken ranked No. 6 in Livability.com's recently released list of the "Top 10 Best Cities for New College Grads 2014."
    Hoboken's vibrant downtown, access to more than 100,000 job openings and the large amount of rentals available rank the city among the best places for new college grads to live in the country, according to Livability.com. Hoboken ranked No. 6 in Livability.com's recently released list of the "Top 10 Best Cities for New College Grads 2014."
Powered by WorldNow

KDFW FOX 4
400 N. Griffin Street
Dallas, Texas 75202

Main Station Directory:
(214) 720-4444
News Fax:
(214) 720-3263 or (214) 720-3333

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices