American Airlines reservations system up after lengthy outage - Dallas News |

American Airlines reservations system up after lengthy outage

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All American Airlines flights were grounded for several hours Tuesday afternoon after the carrier's reservations system went offline, triggering flight delays and cancellations at DFW Airport and airports around the nation.

More than 700 flights were canceled due to the outage and another 765 flights were delayed according to a flight tracking service.

"Our systems have been fully restored, however we expect continued flight delays and cancellations throughout the remainder of the day," said American in a statement.

Passengers at the airport can rebook on another airline at an American ticket counter or another airline's with their electronic ticket number.

Customers not at the airport and who need to travel today can rebook through American or on another airline and AA will honor the difference.

Customers choosing not to travel will not be charged for changing reservations or can get a refund.

Earlier in the day, the airline had blamed Sabre being offline for its problems, but later took the statement back and said it was another issue.

DFW Airport said it will keep concessions open in Terminals A, B, C and D thru midnight for passengers who may be stuck inside terminals.

Sky4 showed a long line of planes waiting on the tarmac at DFW Airport waiting to take off on Tuesday afternoon.

Tweets from passengers on American Airlines flights filled Twitter, with people saying they had been stuck on the tarmac for hours in some cases.

Frequent flyer John Mangiola sat on an inbound flight from Orange County for three hours watching other airlines pull right into to their gates.

"They told us there was a computer outage and that was the first PA announcement they made, and then they came on said it was a system-wide outage and there were no planes leaving gates, so we couldn't go into gates and he'd keep us updated," said Mangiola.

Other passengers remained calm realizing they were at the mercy of the airline.

"I'm frustrated, but at the same time I understand it's something out of their control," said Wayne Menth.

Joshua Powell started his day in Phoenix on an American flight bound for Fort Myers. Ten hours later he landed at DFW with no place to stay and no guaranteed flight to his ultimate destination.

"I want some compensation. I want a hotel room, I want free tickets, T-shirts, stickers, anything," said Powell.

American says there will still be cancellations Wednesday as it tries to add flights to make up for so many cancellations.

Call the airline or check the website before you come to the airport.

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