Wherever you see a Phoenix Fire truck on a call, you will find the crisis response team right behind them. A group of volunteers, ready to help the victims.
Like this drowning call. A 1-year-old boy managed to get through a gate and into a pool. The family found him floating in the pool. It was an emotional time for everyone.
"Most of the time in a drowning situation that becomes a crime scene. the family cannot leave until the investigation is over," says Kerry Ramella.
The crisis response team is there to help the family cope with the tragedy, and get them to the hospital to see their child.
The crisis response team is made up of volunteers.
"My husband and I had seen a pair of crisis response teams in a restaurant I asked them about it. When I retired it was the first place I went to," says Sheila Otter.
She works twice a week, four hours a day managing the office. But most volunteer teams on the street work 12 to 24 hours a day, a couple days a week.
They work out of red vans right behind the firefighters.
In the back of the van they carry everything from water to stuffed animals, diapers and snacks, but the most important is a box of resources for people in need.
Long after the fire crews are gone, the crisis response teams are still on the job with support and resources.
"I love it, I wish more people would do it."
They can use the extra help. All the volunteers get 100 hours of training, and they can go on as many as a thousand calls a year.
Phoenix Fire Community Assistance Program
KDFW FOX 4
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