Verizon cell phone customers now have the option to text 911
in parts of Collin County.
The cities of Plano, Richardson, Garland and Wylie are not
part of the program currently since they're on a different 911 system, but
could join the other towns in Collin County as soon as May 2014.
The service works like any other texting program – users put
911 as the number to text and then text with the operators at the Collin County
Officials say the texting service could be useful in
situations like school shootings, domestic violence or other situations where
callers cannot make sounds. Hearing impaired users could also use the service.
One drawback is dispatchers cannot hear background noise,
which can be useful in certain situations.
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