Cellphone users are paying out billions for services they don't use. Consumer reporter Steve Noviello is On Your Side with the free service ready to reduce your wireless bill.
Off the top, consumers can often save by checking to see if their company offers a corporate discount, reconsidering the carrier's device insurance and looking carefully at their bills.
It seems few people know exactly how many gigabytes it takes to fuel talking and texting. That's the main reason why consumers are overpaying for cell service to the tune of $52 billion a year.
"We call it wireless waste," said Todd Dunphy, president of SaveLoveGive.com. "People understand a minute and people understand a message, but a gigabyte is a whole other realm of understanding."
Dunphy's free service analyses a user's bill to identify where they are spending when they should be saving. He said more than half of all users find an average of $300 a year in savings.
Amanda Bachman is obsessed with her iPhone 5 and loves its money-saving apps. But her monthly bill can be a budget buster at $450 to $500 a month. For that she gets 20 gigs of data and unlimited talk and text for multiple phones.
"I think I can quantify how much data each app says it's using, however then I look at the bill and I'm completely turned off that what I thought I knew, I didn't know," she said.
She agreed to send her bill to Dunphy for a free Save Love Give analysis.
"She's buying 20 gigs for five phones and is using between six and nine," he said.
Dunphy also discovered a $1.99 charge for detailed billing and a $9.99 navigation charge for one of the phones. The virtual gold mine of wireless waste added up to about $1,080 per year.
"Oh my God," Bachman said.
Dunphy instructed Bachman to ask AT&T for a retroactive refund for the navigation charge since she said she didn't know she was paying for. The company agreed to credit her $250 on her next bill.
Save Love Give presents each user with options for a plan from their current carrier that better fits their usage with no contract extension. An email requesting a plan change is generated and can be sent with just one click.
Once users love what they save, there's also a give option. Users are given the opportunity to donate a portion of their savings to charity. SaveLoveGive.com picks a new one each month.
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