Veterans Administration leaders met with congressional members in Dallas on Friday about policies and performance at VA Hospitals.
Dallas congresswoman Eddie Bernice Johnson and the chair of the House Committee on Veterans Affairs toured the Dallas VA Hospital and came away with a guarded sense of optimism.
"I am convinced that they are trying," said Johnson.
Problems have run the gamut and are similar to those around the nation – too many veterans and not enough people to care for them.
"I've been to different VA's in the country... and it's the worst care there is," said U.S. Marine veteran Roger Gagaon. "You can't get the care that you need."
Johnson said there has been a culture of protection at VA facilities instead of facing problems.
VA officials pushed back on such claims and said they're ready to change perceptions.
"The majority are happy with the care they receive and occasionally there are times when people are not happy," said Jeff Milligan, Director of VA North Texas Healthcare System. "When they're not I wanna hear about it and if it's a problem with our staff, I wanna make sure it's taken care of."
KDFW FOX 4
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