Glitches with new parking payment system at DFW Airport - Dallas News |

Glitches with new parking payment system at DFW Airport

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Dallas-Fort Worth International Airport is working through a variety of glitches with its new parking and revenue control system.

The high-tech configuration uses electronic readers and is supposed to make the entry, exit and payment process quicker and more efficient. Charges are supposed to be applied digitally with the help of North Texas Tollway Authority transponders.

One problem has resulted in some customers being overcharged, though.

Bill Woster made a quick visit to the airport that he says should have cost him $1 toll. He went back six days later for another quick visit, and his credit card was charged $108.

"When I went back the second time and they gave me a parking ticket to come in I suspected a problem," Woster said. "Then when I left the airport and they used my toll tag to get me out I knew there was a problem."

Incorrect readings make it appear drivers have been parked at the airport for days rather than hours.

"There are about three to four hundred cars a day reporting issues with us over the last few days.  We think those numbers are going to start to go down now that we've figured out what the issues are," said David Magana, DFW Airport spokesman.

The airport says it's put in a fix so when the system sees a car entering the airport again, it will cancel any extended charges that may have accumulated because of the malfunction.

Right now the airport is refunding overcharged customers by sending a check in the mail. In a few days, a system will be in place to put the money back on customers credit cards.

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