Parking payment glitches slow exit for drivers at DFW Airport - Dallas News | myFOXdfw.com

Parking payment glitches slow exit for drivers at DFW Airport

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It seems DFW Airport can't catch a break with its new TollTag plaza's.

A computer glitch caused another backup Wednesday afternoon as people were trying to leave the airport at the north exit gate. At times, the line to get through was 20 cars long.

Some drivers complained the backup happens every night.

At one point, gate employees had to manually operate the gates making the line even longer.

Frustrated drivers and travelers piled up at DFW Airport's north exit on Monday after a technical glitch stopped TollTag readers from working.

Drivers complained to FOX4 of waits between 10 and 20 minutes to leave the airport.

"I think it's ridiculous. I've been here for 10 minutes. I bring my husband every week to drop him off. We go in fine – we leave it's 10 to 15 to 20 minutes waiting in this line," said Ruann Moody.

The exit area on Monday was a sea of backed-up cars waiting to exit and honks from drivers tired of waiting to leave.

"We're experiencing some sort of glitch that's not enabling these DFW readers to pick up your TollTag," said DFW Airport spokeswoman Cynthia Vega.

Monday's problems weren't the first time Dallas-Fort Worth International Airport has fielded complaints about its new system.

Drivers complained of overcharging shortly after the system rolled out in September. In some cases, the TollTag reader failed to capture a car's exit, resulting in large fees the next time the driver used their TollTag at the airport.

Airport officials said they still don't know the exact cause of the technical difficulties, but are working to correct the problem.

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