It is one of the busiest train lines in Metro's system. But the morning commute has recently been a nightmare for riders on the Red Line.
Over the past week, passengers have run into major delays -- up to 40 minutes for some riders.
On Thursday, there was a brake problem at the Fort Totten station. The day before, it was a cable problem at Woodley Park that forced Metro to single track trains.
Passengers are not happy as these major delays have made thousands of workers late. People who own businesses are also starting to speak out. When employees are late, it is costing them money, and one company told us it is fed up with the delays.
It's hard to run a law office when clients are calling. And much of the staff isn't there to take them.
“If we are not there and someone else is at their office, we’re absolutely going to lose business,” said Bryan Benavides, a Senior Client Manager at Price Benowitz LLP.
The delays on the Red Line has made him and his staff late twice this week.
“I got to the Metro station and it took 30 minutes for the train to show up and then it was … packed,” Benavides said.
Andy Sampson is the firm administrator and says three-fourths of his staff uses the Red Line.
“And every time, there is an issue,” he said. “I've got staff who email me … to say, ‘I'm sorry, I’m delayed. I’m not going to be in on time,’ which at my 9 a.m. business functions get delayed as a result.”
So many people are upset over Red Line delays, Metro's general manager repeatedly apologized. But he still pointed out on-time arrivals are better this year than last.
“It's still not acceptable to be delayed for this length of time and I again apologize,” said Metro General Manager Richard Sarles.
Sarles has promised change, but few in this office believe it.
“It's a problem and I can't run a business that way,” said Sampson.
Metro says the response time to Wednesday’s issue on the Red Line was unacceptable. It was simply too slow.
Apparently, some of the crews that were trained to fix the problem were far away and caught in traffic trying to get there.
There is now a move to deploy crews in areas so they can get to an incident much faster.