Most of us walk out to our mailbox and grab the mail every day, but some people in Paradise Valley have had that basic service taken away.
The letters and bills stopped showing up following a construction project five weeks ago and residents are desperate to get the problem straightened out.
The town of Paradise Valley spent nearly $300,000 on a project to change sidewalks from asphalt to concrete. The post office says they won't drive on that kind of sidewalk, but the town never realized switching materials would cause such a problem for homeowners.
"When they were completed with that project, we just noticed that we weren't getting any mail," said Russ Stam.
Five weeks ago, Stam stopped getting mail.
Take a look at the video -- you can see the mail carrier driving right past Stam's house and making a delivery to his neighbor. That mailbox is on a driveway where that driver can turn around. Stam's is up against a brand new sidewalk made of concrete that the U.S. Postal Service says isn't safe or legal to drive on.
"They indicated that the post office would like to have community mailboxes. Paradise Valley has told them there's no land available from Lincoln to Mummy Mountain Curve on Tatum available for this type of community mailbox," said Stam.
Now that Russ' mailbox is left empty day after day, he has to drive to Pima and Via de Ventura to pick up his mail -- it' 15 miles roundtrip.
"We have to go to the post office.. in many cases, we have to wait for a parking spot and we get in there and just yesterday, we got number 23 in line.. we had to wait 45 minutes.. we got the desk, then they give us our mail," he said.
In a letter, residents were told that the town "Takes no objection to the U.S. Postal Service continuing to deliver mail in the same manner they have used in the past."
The project coordinator for Paradise Valley told us that there are plans to replace more sidewalks in Paradise Valley, but he says they've learned from this experience with the postal service.
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