Power is finally back on at the Golden Acres Living and Rehabilitation Center in Dallas, but it was a cold and frightening weekend for some of those vulnerable residents.
Golden Acres is home to more than 200 nursing home residents. Family members are furious over what their loved ones have had to endure over the past few days.
Linda Roberts' mother lives at Golden Acres, and says the home had backup generators going since Friday, but it was very cold all weekend, and then Monday morning, there was a complete blackout.
"It has been a very bad situation, especially this morning," said Roberts. "Yesterday was bad enough, but today, when there is no lights, no heat, no power at all, it is very dangerous."
John Berg, Golden Acres Executive Director, says the nursing home tried to keep everyone comfortable with lots of blankets, coats and hats. He says the home was texting and calling Oncor all weekend.
"Having it out this many days, it was just a long time to have to wait," said Berg.
Oncor told FOX 4 the problem was that the utility did not know until Sunday that Golden Acres is a nursing home. A media representative said it would have been a higher priority had it been noted in Oncor's record that it was a nursing home.
"That's crazy, because I specifically said, ‘Do you know this is a nursing home? Can you write down a critical care nursing home?" said Anne Browne. Browne's 87-year-old father lives at Golden Acres, and she says she couldn't sleep all weekend because he has asthma.
Browne says she made several calls to try to get the power back on, including five on Friday alone.
"To say they did not know it was a nursing home, that's ridiculous," she said.
KDFW FOX 4
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