Cab driver accused of price gouging during ice storm - Dallas News | myFOXdfw.com

Cab driver accused of price gouging during ice storm

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The arctic blast caused travel headaches all across North Texas last week, and one cabbie who took people from DFW Airport reportedly doubled the price for a cab ride home because of the weather.

"It was a standard Jet Taxi," said a cab customer who didn't want to share his identity. "I said, ‘I need to go to downtown Dallas,' and he took off."

But when the passenger was taken to his destination, he was told the fare was $80, which is about twice the price of what it should have been.

The cabbie claimed icy conditions from the weekend storm caused the price hike.

But the price many cab passengers pay to the center of many North Texas cities is preset –- no negotiating.

"There should never be any negotiating or any worry about that fluctuating," said David Magna with DFW Airport, where several thousand cabs are permitted to pick up fares.

Because that's where the cabbie's trip originated, that's who has jurisdiction.

The customer said the cabbie implied he would take him back to the airport for not paying up. Finally, the customer paid $60, still more than the set rate, and was let out.

"He took my credit card and charged 60 bucks, but there is no record that he did any work for the cab company that day," said the customer.

Instead, the cabbie swiped the card through his smartphone -- something a spokesperson for Jet Taxi says is against the rules.

The rider complained to the parent company, Yellow Cab, but didn't get a response until FOX 4 got involved.

We contacted the folks at DFW, who put us in charge with Yellow Cab officials, who are now issuing a full refund to the customer, along with a statement, which reads in part:

"Anytime a driver overcharges, it is our company's policy to refund the entire amount of the fare to the customer, and to terminate that particular drivers contract. That is precisely what Yellow Cab did in this and one other instance in the recent ice storm."

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