Some Holiday Deliveries Not Made - Dallas News | myFOXdfw.com

Some Holiday Deliveries Not Made

Posted: Updated:
SOUTH PHILADELPHIA -

Some holiday packages didn't make it in time to go under the tree for Christmas! UPS and Fed-Ex had some delivery problems and some very upset customers. So what happened? And what's being done about it?

FOX 29's Jennifer Joyce joins us from outside the UPS in South Philadelphia.

A day late and a package short, many people across the country and here in the Delaware Valley are still waiting for deliveries that should've been under the Christmas tree yesterday.

Angelica Ciarrocchi of South Philadelphia says she paid a premium to expedite a gift to her grandson in Florida two weeks ago. She says it should've arrived last week but is still missing in transit. A frustrated Ciarrocchi is hoping for a shipping refund.

"Why do they make people pay extra money if they know they're overloaded, because you go through all of the trouble of paying for things ahead of time," Ciarrocchi said.

She is not alone. Delays at FedEx and ups are being blamed on bad weather and an overloaded system--thanks to fewer shopping days this year, an increase in online shopping and lots of procrastinators.

"They said they could get it to me the next day and I was looking for it, forward to that...it was a little disappointing when it didn't come," Mark Robinson of West Philadelphia said.

A FedEx spokesperson defends its holiday service saying it experienced no major delays, but they were prepared to work with customers and handle isolated incidents. UPS issued a statement saying, "UPS experienced heavy holiday volume and is making every effort to get packages to their destination as quickly as possible."

  • Local NewsMore>>

  • Cyber Terrorists Hack Some Of The Nation's Biggest Banks

    Cyber Terrorists Hack Some Of The Nation's Biggest Banks

    Friday, August 29 2014 7:48 AM EDT2014-08-29 11:48:01 GMT

    A huge data breach is affecting five major banks. Federal officials say they were hacked by cyber terrorists. What exactly happened? And can we protect ourselves or prevent it?

    A huge data breach is affecting five major banks. Federal officials say they were hacked by cyber terrorists. What exactly happened? And can we protect ourselves or prevent it?


  • Security Ramping Up For 'Made In America' Festival

    Security Ramping Up For 'Made In America' Festival

    Friday, August 29 2014 7:33 AM EDT2014-08-29 11:33:35 GMT

    Philadelphia is gearing up for the big Labor Day weekend "Made in America" concert on the parkway. Find out what you need to know if you are planning on attending, and what you should not bother to bring.

    Philadelphia is gearing up for the big Labor Day weekend "Made in America" concert on the parkway. Find out what you need to know if you are planning on attending, and what you should not bother to bring.

  • Woman Hit By 2 Cars In Logan, Neither Vehicle Stops, Police Say

    Woman Hit By 2 Cars In Logan, Neither Vehicle Stops, Police Say

    Friday, August 29 2014 7:13 AM EDT2014-08-29 11:13:57 GMT

    A 50-year-old woman is in critical condition after being hit by two cars in Philadelphia's Logan section.

    A 50-year-old woman is in critical condition after being hit by two cars in Philadelphia's Logan section.

Powered by WorldNow

KDFW FOX 4
400 N. Griffin Street
Dallas, Texas 75202

Main Station Directory:
(214) 720-4444
News Fax:
(214) 720-3263 or (214) 720-3333

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices