Santa letter tries to explain UPS delivery delay - Dallas News | myFOXdfw.com

Santa letter tries to explain UPS delivery delay

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Parents in Weatherford came up with a unique way to explain why delayed deliveries didn't show up for Christmas.

Nathan and Kelly Staub had a letter from Santa ready for their kids on Christmas morning that said Santa had a bad snow storm at the North Pole and couldn't get all of his toys done in time.

"We wrote the letter from Santa because we didn't want to ruin the magic," Nathan Staub said.

UPS said the number of packages exceeded its capacity right before Christmas, mostly due to the ice storm. The company admitted Thursday it was too swamped to deliver all of the orders.

One of the Staub's sons, Noah, 4, wanted a robot for Christmas that didn't make it in time. Madden, 1, asked for a car set.

UPS said Thursday it resumed normally scheduled service and hopes to have all Christmas packages delivered by Friday.

Lengthy lines of delivery trucks could be seen at a UPS hub facility in Fort Worth on Thursday morning.

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