Complaints about new Dallas PD computer system - Dallas News | myFOXdfw.com

Complaints about new Dallas PD computer system

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The effectiveness of a new police records management system is being questioned by some officers, saying it takes too long to enter and process suspects.

Dallas police replaced its 40-year-old main frame computer two weeks ago with a brand new record management system.

Dallas police said everything looked alright hours after the new computer system was activated and they turned off the old system – and it can't be turned back on.

Dallas Fraternal Order of Police President Richard Todd said DPD's new computer system is seriously flawed. He claimed three suspected thieves had to be released from Lew Sterrett Jail because of electronic glitches.

"We need to get the system fixed,” Todd said. “Then if we can't get it fixed then let's put the other one back online until it does get fixed."

Maj. Scott Bratcher who oversees the integration of the new system says those three men were quickly re-arrested and that the glitch has been identified. He acknowledged one of the problems is that officers were trained on the system a year ago or more.

Michael Hix bartends at the Black Eyed Pea in Oak Lawn and last week called 911 about an aggressive panhandler.

"I was on the phone with them live as he trying to assault me and then he hit me and then they told me the call was on hold,” Hix said. "After the guy hit me, they said they don't arrest people they'd give them a citation for the assault."

A handful of officers told FOX4 they won’t to arrest someone unless they really have to because of the time it takes to process someone.

"If you arrest somebody and you go to jail and it should have taken 30 minutes to an hour to process them and then you are back out on the streets, now you are there for 3 to 5 hours.">>

Dallas police say they are looking to see if response time did go up when this system went on-line.

Bratcher said the system will make it much easier for police to transfer files to the district attorney's office and Dallas County.

Bratcher also said there are fewer glitches and backlogs today than there were yesterday. Training teams are also on all 3 shifts and working around the clock to help bring officers up to speed on the new system.

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