The mailbag is full so let's empty it out. Consumer reporter Steve Noviello says the lessons in this week's segment come straight from the viewers.
Often the best consumer tips come from viewers, like this one from Julie Keller in Crowley.
“I signed up for average billing through Reliant. They did not tell me, and I did not realize, they are banking the difference and will charge you if you cancel your service,” she wrote.
Yes. Not only is it in the fine print, but there's actually a running tally printed on your bill.
Average monthly billing is a rolling 12-month average to help with budgeting. But you still pay for what you use and at the end you will be charged for all of the months when you used more than you paid for.
That's different from Reliant's new Predictable 12 plan, in which you agree up front to a set price for each month and you pay that price in months you use more and in months when you use less.
Next up is a phone call from Chad Dagley who was fed up with calls from someone pretending to be from the IRS.
He said he ahd heard about the IRS tax scam going around so he flipped the script and started calling back the so-called IRS to get some answers.
They became so annoyed at the phone calls from Chad that the call is barely safe to share. (Watch the video clip to hear.)
Still not satisfied, Chad continued to call until he got the phony IRS guys to admit something he never thought they would – it was all a scam.
And finally, Courtney Bahls wrote to say she didn't have a great experience with Mac Hiak Ford in DeSoto, despite the company's good rating on Facebook.
"They have 8 total 4-5 star reviews. But 6 are from employees, compared to 7 1 star reviews from customers. They have used their employees to equalize the bad reviews giving them a 3.1 average,” she wrote.
We took a look and sure enough when you scroll over the name of the person who is leaving the reviews a little bit of their bio pops up. You can see it is indeed employees who are boosting the average with glowing ratings.
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